Refund policy
Refund Policy
90-Day Money-Back Guarantee
We want you to shop with confidence. If you're not satisfied with your DermaRoot™ Serum, you may request a refund within 90 days of receiving your order.
Eligibility
- Item must be returned within 90 days of delivery
- Item must be unopened and in its original sealed packaging — for hygiene and safety reasons, we are unable to accept returns on opened products
- Original packaging must be intact
How to Request a Refund Contact us at dermaroot1@gmail.com with your order number and reason for return. We'll respond within 24-48 hours with return instructions.
Refund Process Once we receive and inspect the return, your refund will be processed to your original payment method within 5-7 business days.
Non-Refundable Items
- Opened or used products (for safety and hygiene reasons)
- Orders returned after 90 days
Shipping Costs Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.